Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for paid subscriptions to OREN, operated by Oren (Pty) Ltd. It supplements our Terms of Service.

Free tiers and features offered at no charge are not subject to refunds.

Paid plans are billed in advance on a monthly or annual basis, as selected at checkout. Your payment method will be charged at the start of each billing period until you cancel.

• You may cancel a paid subscription at any time from your account billing settings or by contacting us.
• Cancellation stops future charges; it does not automatically delete your account or data.
• Access to paid features continues until the end of the current billing period unless otherwise stated at checkout.

General policy: Subscription fees are generally non-refundable once a billing period has started, except where required by law or as set out below.

Trials: If we offer a free trial, you will not be charged until the trial ends. Cancel before the trial ends to avoid charges.

Duplicate or erroneous charges: Contact us within fourteen (14) days of the charge and we will investigate. Verified billing errors will be refunded to the original payment method.

Service unavailability: If the Service is materially unavailable for an extended period due to our fault, we may, at our discretion, issue a pro-rata credit or refund for the affected period.

Annual plans: If you cancel an annual subscription early, we do not typically refund unused months unless required by law; you retain access through the end of the paid term.

Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension.

Prices may exclude or include VAT depending on your location and how prices are displayed at checkout. You are responsible for any applicable taxes not collected by us where required.

For billing or refund requests, email hello@contact.oren.co.za with your account email, invoice reference, and a brief description of your request. We aim to respond within five (5) business days.