Terms of Service

These Terms of Use ("Terms") constitute a binding agreement between Oren (Pty) Ltd trading as Oren and you, governing your access to and use of the OREN application (the "Service" or "application"), owned and operated by Oren (Pty) Ltd, available at https://oren.co.za.

By registering for, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

By creating an account, clicking "Create Account", or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms. If you register on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms.

In these Terms, unless the context indicates otherwise:

• "application" or "OREN application" means the application owned and operated by Oren (Pty) Ltd.
• "billing cycle" means the period from the first day of the month to the last day of the month, or such other period as shown at checkout for your plan.
• "billing period" means the period up to and including 23:59:59 (South African Standard Time) of the last day of the applicable billing cycle, or the end of your selected billing term as shown at checkout.
• "customers" means your customers; "customer" may also mean "client".
• "day" means a calendar day.
• "month" means a calendar month, calculated from the first day of the month.
• "parties" means Oren (Pty) Ltd and you; "party" means any of them.
• "Signature Date" means the date on which you subscribed for OREN services, or first registered for the Service if no paid subscription applies.
• "you" or "the user" means the natural person who uses the Service, or the juristic person on whose behalf the Service is used.
• "OREN", "we", "us", or "our" means Oren (Pty) Ltd, the responsible party and operator of the OREN application, and may include or refer to our website at https://oren.co.za depending on context.

Oren (Pty) Ltd is a private company incorporated in the Republic of South Africa, with its physical address at 2957B Goshawk Street, Thatchfield Hills, Centurion, Pretoria, South Africa.

• Words in the singular include the plural and vice versa.
• Words importing any one gender include the other.
• A reference to a person includes a natural and/or a legal person.
• Clause headings are for convenience only and do not affect interpretation.
• Reference to "these Terms" includes these Terms as amended, varied, novated, or substituted from time to time.
• If any provision in the definitions confers rights or imposes obligations, it has effect as if it were a substantive provision in the body of these Terms.
• When any number of days is prescribed, it is reckoned exclusively of the first and inclusively of the last day, whether or not the last day is a business day.

OREN is a digital invoicing and billing application that enables you to create, issue, and manage quotations and invoices, customer records, and related business workflows. The Service is provided on a subscription basis where paid plans apply, and is intended for business and administrative use.

The Service is software only: we do not provide accounting, tax, legal, or audit advice. You remain responsible for compliance with laws applicable to your business, including tax and invoicing rules in your jurisdiction.

We may update, improve, or discontinue features from time to time. We will use reasonable efforts to avoid material disruption to paid subscribers where commercially practical.

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your password and for all activity under your account.
• Notify us promptly at hello@contact.oren.co.za if you suspect unauthorised access.
• We may suspend or terminate accounts that violate these Terms or pose a security risk.

You retain ownership of data you upload or create in the Service ("Customer Data"), including quotes, invoices, and contact details. You grant us a limited licence to host, process, and transmit Customer Data solely to provide and improve the Service, as described in our Privacy Policy.

You are responsible for obtaining any consents required to process personal information of your clients and suppliers through the Service, and for the accuracy of documents you issue.

You agree not to:

• Use the Service for unlawful, fraudulent, or harmful purposes.
• Upload malware, attempt unauthorised access, or interfere with the Service or other users.
• Send spam or unsolicited communications through the Service.
• Reverse engineer or copy the Service except where permitted by law.
• Resell or sublicense the Service without our written consent.

Some features may be offered free; paid plans may be introduced or changed over time. When you subscribe to a paid plan, fees, billing cycles, and cancellation terms will be shown at checkout and in our Refund Policy.

Unless stated otherwise, subscriptions renew automatically until cancelled. You authorise us and our payment processors to charge applicable fees. Taxes may apply based on your location.

We may from time to time introduce new features, functionality, or additional services to the Service. Such additions may be subject to additional terms or updates to these Terms.

Where reasonably practicable, we will notify you through the application or by electronic communication. Continued use of the Service after notification and/or publication of updated terms constitutes acceptance of the updated Terms and any new features or services made available.

We may from time to time review and adjust subscription fees for paid plans. Any change in pricing will be communicated through the application or by electronic communication within a reasonable period before the effective date, and will apply from your next billing cycle unless otherwise stated at checkout.

If you do not agree to revised fees, you may cancel your subscription before the effective date. Continued subscription after the effective date constitutes acceptance of the updated fees, subject to the billing and cancellation terms shown at checkout and in our Refund Policy.

• You may cancel a paid subscription at any time through the application, your account billing settings, or by contacting us at hello@contact.oren.co.za.
• Cancellation stops future charges in accordance with your plan and checkout terms.
• You will retain access to paid features until the end of the current billing period unless otherwise stated at checkout.
• Cancellation does not automatically delete your account or data. You may request export or deletion as described in our Privacy Policy, subject to legal retention requirements.

• We do not guarantee that the Service will be available at all times, uninterrupted, or error-free.
• Access depends on adequate internet connectivity, which remains your responsibility.
• We are not responsible for inability to access the Service due to network, device, or connectivity issues on your side.

You are responsible for:

• The accuracy of invoices and quotations generated through the Service.
• Ensuring compliance with your own business and legal obligations towards your customers.
• Maintaining secure access to your account credentials.
• Verifying the accuracy, completeness, and suitability of any information, quotation, invoice, or record generated, stored, or transmitted through the Service.

The Service, including software, design, and branding, is owned by us or our licensors. These Terms do not grant you any rights to our trademarks or underlying technology except the limited right to use the Service as intended.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from errors, defects, viruses, or interruptions, or that documents generated meet your regulatory obligations without your review.

Use of the Service is at your own risk. We do not guarantee that use of the Service will result in business success, payment by customers, or any particular financial outcome.

These Terms do not constitute a credit agreement as defined in the National Credit Act 34 of 2005, as no credit is provided and subscription fees for paid plans are payable in advance as shown at checkout.

To the fullest extent permitted by applicable law, Oren (Pty) Ltd, its directors, officers, employees, agents, contractors, service providers, and affiliates shall not be liable for any loss, damage, liability, claim, cost, expense, or demand of whatsoever nature arising directly or indirectly from or in connection with your use of, inability to use, access to, or reliance upon the Service or any information, content, quotations, invoices, records, or services made available through the Service.

Without limiting the generality of the foregoing, we shall not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of customers, loss of goodwill, loss of anticipated savings, loss of data, business interruption, system downtime, delayed transmissions, inaccurate information, unauthorised access, cyber incidents, software defects, service interruptions, network failures, internet connectivity issues, third-party service provider failures, or any claims made against you by your customers, clients, suppliers, employees, contractors, or other third parties. For clarity, we are not liable for claims, disputes, or damages arising between you and your customers or third parties, including any failure of the Service that may result in such claims.

To the maximum extent permitted by applicable law, our total liability for any claim relating to the Service shall not exceed the greater of (a) the amounts you paid us in the twelve (12) months before the claim, or (b) one hundred South African Rand (ZAR 100), except where liability cannot be limited by law.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or obligations that may not lawfully be excluded under applicable South African law, including the Consumer Protection Act 68 of 2008, to the extent that such legislation applies.

You will defend and indemnify us against claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law, except to the extent caused by our gross negligence or wilful misconduct.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required by law. Upon termination, your right to use the Service ends; provisions that by nature should survive (including liability limits and governing law) will survive.

Refunds and billing disputes are handled in accordance with our Refund Policy.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or in connection with these Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

The parties consent to the exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Pretoria, in respect of legal proceedings arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, unless mandatory consumer protection laws require otherwise.

Before formal proceedings, please contact us at hello@contact.oren.co.za so we can try to resolve the matter in good faith.

These Terms are drafted and shall be interpreted in the English language. In the event of any translation into another language, the English version shall prevail.

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be notified by email or in-app notice. Continued use after changes take effect constitutes acceptance.

Oren (Pty) Ltd trading as Oren
2957B Goshawk Street, Thatchfield Hills, Centurion, Pretoria, South Africa
Email: hello@contact.oren.co.za
Website: https://oren.co.za